End User Training & Documentation
Empower your Employees with Access to Information in 30 Seconds or 3 Clicks
Delivering policies, procedures, user materials and job aids.
Defining and achieving performance metrics targets, ensuring ROI.
Including e-learning, simulations, instructor-led and blended approaches.
Identifying, assessing and creating roadmaps for end user support programs.
For 30 years, TIA has worked with 500 + clients on national and international projects.
Our staff of, Technical Writers, Instructional Designers, Business Process Engineers, Web Developers, Trainers, and Project Managers are world class with advanced degrees, and extensive business and Enterprise Resource Planning (ERP) experience.
We start with our library of Business Processes and 2000+ ERP Tasks to build end user documentation and training for Oracle E-Business Suite, JD Edwards, PeopleSoft, and SAP.
TIA delivers custom documentation and training solutions for our customers. We take impeccable care of our customers, and strive for 100% client references.
Here are a few examples that TIA has done to help their clients:
- A global brewing company upgraded their ERP, and TIA developed translated job aids and simulations reducing how much time it takes to get their employees up to speed with the new functions.
- A national software leader selected TIA to map business process and document their Oracle procurement tools to improve cash flow and streamline vendor management.
- An international financial services company partnered with TIA to document their internal information security program - now employees know the one place to go to ensure compliance.
We are in the business to help our clients access the information they need to do their jobs - TIA solutions reduce organizational risk and maximize your employee productivity -- so that you can successfully implement your corporate objectives.
TIA provided a superior service in their delivery of documentation and training services during the Global Human Capital Transformation at the BPO Headquarters in Fribourg, Switzerland.